Below FAQ are some common concerns of our customers before purchasing any products.
If you have other questions, please just send it to Houseofnayvii@gmail.com

Policy

House of Nayvii Policies

At House of Nayvii, we are committed to providing premium-quality hair and exceptional service. Please review our policies carefully before placing an order.

All Sales Are Final

Due to the nature of our products and for hygiene and safety reasons, all sales are final. We do not offer refunds, exchanges, or cancellations.

Processing Time

Please allow up to 5 business days for order processing. Most orders are processed sooner; however, this timeframe is in place to account for holidays, high order volumes, and unforeseen delays.

Shipping

Once your order has been processed, please allow up to 3 business days for shipping. In most cases, orders will arrive sooner. This shipping timeframe is provided to accommodate carrier delays, weather conditions, and holiday schedules and does not necessarily mean your order will take the full 3 days to arrive.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. House of Nayvii is not responsible for packages delayed or lost due to incorrect addresses provided at checkout.

Damaged or Incorrect Orders

If you receive an incorrect item or your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos so that we may assist you.

Chargebacks

Fraudulent chargebacks or disputes for delivered products will be investigated and may result in refusal of future service.

Agreement

By placing an order with House of Nayvii, you acknowledge that you have read and agreed to all policies stated above.


FVSU Dolls Student Discount Policy

The FVSU Dolls discount code is reserved exclusively for currently enrolled students at Fort Valley State University.

To qualify for this discount, customers must:

  • Upload a clear photo of their valid FVSU student ID.

  • Agree to the Terms & Conditions by checking the box confirming that they are an actively enrolled FVSU student.

By using the FVSU Dolls discount code, you certify that all information provided is true and accurate.

If House of Nayvii is unable to verify enrollment, or if it is determined that the customer is not an active FVSU student, the customer authorizes House of Nayvii to charge the original payment method for the amount of the discount received (10%). House of Nayvii also reserves the right to cancel orders and deny future access to student promotions in cases of misuse or fraudulent claims.

Discount Code: FVSUDOLLS
 Discount: 10% Off for Active Fort Valley State University Students

 

Refund/Returns policy:  

All Sales Are Final

Due to the nature of our products and for hygiene and safety reasons, all sales are final. We do not offer refunds, exchanges, or cancellations.

Damaged or Incorrect Orders

If you receive an incorrect item or your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos so that we may assist you.

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Frequently Asked Questions

Q: “How long does processing take?”

Please allow up to 5 business days for processing. Most orders are processed sooner, but this timeframe is in place to account for holidays, high order volumes, and unforeseen delays.
Q: “How long does shipping take?”

Once your order has been processed, shipping typically takes up to 3 business days. Orders may arrive sooner depending on your location and carrier service.
Q: “Do you offer refunds or exchanges?”

No. Due to the nature of our products and for sanitary reasons, all sales are final. We do not offer refunds, returns, or exchanges.
Q: “What payment methods do you accept?”

We accept all major debit and credit cards, as well as flexible payment options including Afterpay and Klarna.
Q: “Can I cancel or modify my order?”

Once an order has been placed, it cannot be canceled, modified, or changed.
Q: “Will my hair shed?”

Minimal shedding is normal with any hair. Proper maintenance and care will help prolong the life of your hair and minimize shedding. 
Q: “Can I color or bleach the hair?”

Yes! Our premium-quality hair can be colored and styled. However, we recommend having all chemical services performed by a licensed professional to maintain the integrity of the hair.
Q: “How long does the hair last?”

With proper care and maintenance, your hair can last for years and be reused multiple times.
Q: “Will I receive tracking information?”

Yes. Once your order has shipped, you will receive a tracking number via email.
Q: “What if I receive the wrong item or a damaged order?”

Please contact us within 48 hours of delivery with your order number and clear photos so we can assist you promptly.
Q: “How can I contact House of Nayvii?”

For questions or concerns, please contact us through our email or social media platforms. We are happy to assist you!

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